A New Chapter
Every project has an end; we don't think the relationship should.
As we move into a new chapter for Lauzzo, we're exploring ways to continue supporting our clients long after their project is complete.
From maintenance and repairs to future projects and those little niggles that crop up over time, we'd like to make sure you always know who to call.
An Acorn of an Idea…
After more than 20 years, we've noticed something.
Many of our clients never really leave.
Years after we've finished their project, they still call us. Sometimes it's to replace a toilet seat. Sometimes it's a broken pane of glass, a leaking tap, tired silicone or a new window sill. Sometimes they simply want to know who we'd trust to do another job in their home.
We've never advertised this. We just helped because that's what we've always done.
Now we're wondering whether we should make it available to all of our clients? But what will it mean?
Protect Your Investment
Keep your home looking and performing as it should with preventative maintenance before small issues become expensive repairs.
Trusted Trades
One trusted point of contact for the jobs that fall outside our own expertise, using tradespeople we'd happily recommend to our own family.
Priority Support
When something needs attention, we'd like our existing clients to know they're at the front of the queue.
One Number to Call
No searching. No wondering who to trust. One familiar team that already knows your home.
The Model…
This unofficial follow up service is something we are really proud of but we are always looking for ways to improve. We are a customer first company and we think this is an area we can really expand on.
Think subscription, for you home.
Initially there will be three tiers, each giving you access to more, for a monthly cost. We plan to include annual checks for your out-of-site products (think pipes) as well as bi-annual checks for those things that deteriorate over time (think grout and resin). As well as an option to include general jobs around your home (think kitchen cupboards and doors). Subscription clients will also have access to our vast network of tradespeople as well as priority booking for those small jobs.
This is where you come in; we want your input…
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"Nothing is ever too much trouble...They really are the dream team"
Lucia - client
+help shape what's next
We're building this around the people who know Lauzzo best, our clients.
If it's something you'd value, register your interest and help us shape what comes next.